Store Policies

  • Free standard shipping for all US orders. For expedited delivery, please see additional paid delivery options at checkout.

    All shipments for orders $150+ require a signature for delivery.

    All orders ship in 1-2 business days after being received, and require 2-5 days for shipping depending on delivery location.

    For deliveries outside of the US, please contact Sophia.

    CARRIERS & DELIVERY

    Orders are shipped via trusted third-party carriers, including USPS, UPS, DHL, and FedEx. Once a package has been dropped off with the carrier and leaves the possession of My Grrl, delivery timing and handling are managed by the shipping service.

    If your order experiences delays, tracking issues, or is marked as delivered but not received, customers must contact the carrier directly to resolve the issue.

    Lost Packages & Insurance

    My Grrl is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession. Shipping insurance is not included by default unless otherwise stated at checkout. If insurance is purchased and a package is confirmed lost by the carrier, we are happy to assist with the insurance claim process where possible.

    Please ensure your shipping address is correct at checkout—My Grrl cannot be responsible for packages delivered to an incorrect address provided by the customer.

  • RETURNS

    Contact sophiaboyrr@mygrrl.com or through our contact page to initiate your return. Please email with your order number and reason for return. Return labels will be issued via email.

    • Due to the limited quantity of inventory at My Grrl, refunds must be initiated and postmarked to return sender within 7 days of delivery

    • Returned items must be unworn, unwashed, and in original condition

    • All tags (if applicable) must be attached

    • A flat $5 return shipping fee will be deducted from your refund

    REFUNDS

    Once your return is received and inspected, refunds will be issued to the original form of payment, minus the $5 return shipping fee. Refunds will be processed by My Grrl within 1-2 business days.

    NOT ELIGIBLE FOR RETURN

    • All items marked Final Sale are not eligible for return or refund.

    • Custom garments or any customer-specific alterations

    DAMAGED OR INCORRECT

    If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.

  • We work quickly to process orders so they can get to you as soon as possible. Because of this, orders may only be canceled or modified within a limited time after purchase.

    Cancellations

    If you need to cancel an order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, it can no longer be canceled.

    Order Changes

    Requests to change shipping addresses must be made immediately after placing your order. While we’ll do our best to accommodate changes, we cannot guarantee updates once an order has entered processing.

    Custom, limited-run, vintage, or 1of1 items cannot be changed or canceled once an order is placed. Please initiate a return after the order is delivered.

  • All items marked Final Sale are not eligible for return, exchange, or refund.

    Final sale items may include, but are not limited to:

    • Sale or discounted items

    • Custom garments

    • Garments with customer-specific alterations

    • Items explicitly marked as final sale in the product description

    Please review product details carefully before purchasing. If you have questions about sizing, fit, or condition, we encourage you to reach out prior to placing your order.

  • Privacy Policy

    At My Grrl, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

    Information We Collect

    When you place an order or interact with our site, we may collect personal information including your name, billing and shipping address, email address, phone number, and payment details. We may also collect limited technical data such as your IP address, browser type, and device information for analytics and site performance purposes.

    How We Use Your Information

    Your information is used to:

    • Process and fulfill orders

    • Communicate with you about your purchase

    • Provide customer support

    • Improve our website and shopping experience

    • Send marketing emails if you’ve opted in (you can unsubscribe at any time)

    Sharing Your Information

    We only share your personal information with trusted third-party services necessary to operate our business, such as:

    • Payment processors

    • Shipping carriers

    • Ecommerce and website platforms

    • Analytics and marketing tools

    These providers are only given the information required to perform their services and are obligated to protect your data.

    Cookies & Tracking

    Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve site functionality. You can disable cookies through your browser settings, though some features of the site may not function properly.

    Data Security

    We take reasonable steps to protect your personal information and use secure systems to prevent unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

    Your Rights

    Depending on your location, you may have the right to access, update, or request deletion of your personal information. To make a request or ask questions about your data, please contact us directly.

    Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page.

    Contact

    If you have questions or concerns about this Privacy Policy, please contact us through our website.

  • By accessing or using the My Grrl website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

    General Conditions

    My Grrl reserves the right to refuse service to anyone for any reason at any time. By using this site, you confirm that you are at least the age of majority in your state or country of residence, or have permission from a parent or guardian.

    Products & Availability

    All products are subject to availability. Many of our pieces are vintage, limited-run, or one-of-a-kind, meaning once an item is sold, it may not be restocked. We make every effort to display products and colors as accurately as possible, but we cannot guarantee your screen’s display will be an exact match.

    Pricing & Changes

    Prices are subject to change without notice. My Grrl reserves the right to modify or discontinue products or services at any time without liability.

    Orders & Payment

    By placing an order, you agree that all information provided is accurate and complete. We reserve the right to cancel or limit orders that appear fraudulent, unauthorized, or in violation of these terms.

    Shipping & Delivery

    Shipping and delivery are handled by third-party carriers. Once an order leaves the possession of My Grrl, responsibility for delivery transfers to the carrier. For full details, please refer to our Shipping Policy.

    Returns & Refunds

    Returns and refunds are subject to our Returns & Refunds Policy. By completing a purchase, you agree to the terms outlined in that policy.

    Intellectual Property

    All content on this site—including images, designs, logos, text, and graphics—is the property of My Grrl and may not be used, reproduced, or distributed without written permission.

    Limitation of Liability

    My Grrl is not liable for any damages arising from the use or inability to use this website or products purchased through it, except as required by law.

    Governing Law

    These Terms of Service are governed by and interpreted in accordance with the laws of the United States and the state in which My Grrl operates, without regard to conflict of law principles.

    Changes to These Terms

    We reserve the right to update or modify these Terms of Service at any time. Continued use of the site following any changes constitutes acceptance of those changes.

    Contact

    For questions regarding these Terms of Service, please contact us through our website.

  • My Grrl accepts a variety of secure payment methods for your convenience. Accepted payment options may include major credit and debit cards, digital wallets, and other payment services made available at checkout.

    All payments are processed securely through trusted third-party payment providers. My Grrl does not store or have access to full payment card details.

    Orders will not be processed or shipped until payment has been successfully authorized. If a payment is declined or flagged by our payment processor, the order may be canceled.

    If you experience any issues during checkout, please contact your payment provider or reach out to us for assistance.